Questions
Buyer FAQ
Do you publish a fixed minimum order quantity?
No universal MOQ is published. It depends on product, supplied form, packing, season, route and freight practicality. Share the target quantity for confirmation.
Can I request several products in one enquiry?
Yes. Select “Other or multiple products” and list each product, form, quantity and unit. Feasibility and packing are reviewed per item.
Are samples available?
Samples may be possible for dried herbs, botanicals, extracts or oils, subject to product availability, sample cost, courier restrictions and destination rules. Fresh-flower reference evidence may use current photographs or a trial order where practical.
Can you supply organic products?
Organic can be recorded as a requirement. A product is described as organic only when the proposed source, certification scope and lot or transaction documents support that claim.
Which export documents are provided?
The document set is confirmed for the product and destination. It may include commercial, transport, origin, plant-health or lot-quality records when applicable and contracted.
How are prices provided?
Prices are quote-led and depend on product, specification, quantity, packing, season, Incoterm, route and validity period. Website content is not a standing price offer.
How do I report an arrival concern?
Follow the accepted terms, preserve labels and packaging, and send prompt photographs and shipment details. Notice periods and remedies depend on the written contract.
Can I enquire through WhatsApp?
Yes. Use the floating WhatsApp button for a quick first contact. Send sensitive documents and final commercial approvals through the agreed business channel.